The Grand Hotel Zermatterhof is one of the great names of Zermatt, a five-star hotel at Bahnhofstrasse 55 on the village's main street, with the promenade and the lifts on its doorstep. It has 69 individually furnished rooms, each with a minibar, a safe, free Wi-Fi and round-the-clock room service. The hotel is built for lingering: an indoor pool with sun loungers, a hot tub, a sauna and a steam room, the Vita Borni spa with massages and facials, a gym, a library and a games corner. Three restaurants cover the day, from the Brasserie Lusi to the gourmet Prato Borni and the casual saycheese!, and there are two bars and a snack bar. A free buffet breakfast is served every morning until late. The Matterhorn Museum and the Zermatt-Matterhorn ski area lifts are each about a minute away on foot, and the Gornergrat railway is about five.
Location and getting around
Zermatt has no cars, so the first question is how you reach the door. Most guests take the train to the station and walk for about six minutes along the Bahnhofstrasse, or arrange an electric taxi or the hotel's transfer, which may carry a charge, so confirm before you travel.
The hotel has no parking, so drivers leave the car in Täsch and take the shuttle train. The Mountaineers Cemetery is two minutes away, the Furi and Riffelberg lifts about two, and a ski shuttle runs in winter. Restaurants, shops and bars are all within a few minutes.
Rooms and facilities
Rooms vary in size and outlook, so ask for a Matterhorn-view room if the mountain is why you are coming. The spa requires reservations for treatments, and children under fourteen need an adult with them there, so book your slots when you reserve the room. Breakfast is included on many rates, but check yours.
Cribs are not available and extra beds carry a high nightly charge, so families should ask about room layouts first. Pets are accepted for a daily fee. City tax is collected per person per night at the hotel, and there are designated smoking areas on site.
Who it suits
Couples, anniversary travellers, ski guests who want the lifts a few steps away and anyone who wants a full-service grand hotel with a spa and good dining. It is at its liveliest in the ski season and in high summer, and quieter between them, when some facilities may pause, so confirm what is open for your dates. Book early for Christmas and February, when rates peak, and ask about cancellation terms, since free cancellation is offered on selected rates only.
Why stay here
- ✓69 individually furnished rooms
- ✓Indoor pool and hot tub
- ✓Vita Borni spa, sauna and steam room
- ✓Three restaurants and two bars
- ✓Free breakfast buffet
- ✓24-hour room service
- ✓Gym, library and bike rental
- ✓Free Wi-Fi in rooms
Good questions
How far is the Zermatterhof from the station?+
About six minutes on foot along the Bahnhofstrasse. The hotel can also arrange a transfer, which may carry a charge, so confirm before you travel.
Is breakfast included at the Zermatterhof?+
A free buffet breakfast is served daily on many rates. Check that your rate includes it when you book.
Is there parking at the hotel?+
No. Zermatt is car-free, so leave the car in Täsch and take the shuttle train, then walk or take a taxi.
