Azulea Bacalar Hotel and Spa stands on the waterfront of the Costera, one minute on foot from the lagoon and a two-minute walk from Cenote Azul. It is a four-class hotel, and guests rate it 9.0 out of 10 across about 90 reviews, with the best scores for amenities. Every room has a balcony or terrace with a lake view. The hotel has an outdoor pool with loungers and umbrellas, a spa offering deep-tissue massage and other treatments, a restaurant, a coffee shop and a garden. Reviewers mention complimentary kayaks and paddleboards and swimming from the hotel dock, which makes it an easy base for time on the water. Breakfast is cooked to order, and a charge may apply, so check what your rate includes.
Location and getting around
You are in the swimming-and-cenote end of the Costera. Cenote Azul is a short stroll away, Cenote Cocalitos is about two minutes by car, the Fort of San Felipe is about six minutes and the Ecological Park about seven. Chetumal airport is roughly 37 minutes by road. Evening restaurants and the town square are a short drive, so a taxi or bicycle helps, though many guests are happy to stay on the dock.
Rooms
The choices run from a king room with a lagoon view of about 471 square feet to a double room for four, an elite queen room, a premium room that sleeps three and two large suites of about 831 square feet. All have air conditioning, a rainfall shower, a large smart television and free WiFi. The two suites suit couples who want room to spread out, while the double deluxe is the practical option for a small family or two friends.
Good to know
Guests praise the friendly staff, especially in the restaurant, the food, the quiet setting and the lagoon views. Complaints include missing small extras such as toiletries or bottled water, a limited breakfast, slow restaurant service when busy and mosquitoes, so bring repellent. One reviewer found the oldest suite worn, and others mention water pressure, drainage or noise from pipes, so ask for a recently renovated room. Pets are not allowed. Check-in starts at 3 pm and check-out is at noon. Rates move with the season and weekends, so reserve early for holidays.
Who it suits
Couples and small groups who want a comfortable base with a pool and spa close to the swimming spots. Ask for a room recently renovated, request a lagoon view rather than a garden outlook when you reserve, and confirm what your rate includes at the restaurant. A short walk to Cenote Azul in the early morning, before the crowds, is one of the best things about staying here.
Why stay here
- ✓Lagoon-front location
- ✓Outdoor pool
- ✓Spa treatments
- ✓On-site restaurant and cafe
- ✓Balcony or terrace in every room
- ✓Dock with kayaks and paddleboards
- ✓Air conditioning
- ✓Free WiFi
Good questions
Is Cenote Azul within walking distance?+
Yes, it is about a two-minute walk from the hotel, and the lagoon is about a minute away on foot.
Are kayaks and paddleboards available?+
Guests mention complimentary kayaks and paddleboards and swimming from the dock. Confirm the current terms when you arrive.
Can families stay here?+
A double deluxe room sleeps four and a premium room sleeps three. Check occupancy rules and any extra-person charges with the hotel.
