Most visitors reach Isla Mujeres on the Ultramar passenger ferry, which sails from three departure points on the Cancun side: Puerto Juarez, Playa Tortugas and Playa Caracol. All three arrive at the island's terminal on Avenida Rueda Medina, a short walk from the town centre and the Playa Norte beach. The Mexican Caribbean tourism board says the crossing from Puerto Juarez takes about twenty minutes, with departures about every half hour, while sailings from the Hotel Zone are less frequent. It is the quickest way to reach the island, and the open-air deck makes the crossing a pleasant start to the day. Tickets are valid on any available day and time of the route for six months, which makes it easy to change plans. Check the operator's site for current schedules and fares before you travel.
Choosing a port
Puerto Juarez is the busiest and most frequent departure point, reached by local bus or taxi from downtown Cancun, with parking if you drive. Playa Tortugas and Playa Caracol are in the Hotel Zone, which suits visitors staying on the beach strip, although sailings there are less frequent, so check the timetable. If you are arriving from the airport, a taxi or transfer to Puerto Juarez is usually the simplest route, and your hotel can advise.
Ticket rules
The operator says to arrive at the terminal about 30 minutes before departure, tickets are non-refundable and each ticket includes one piece of luggage up to a stated weight and size. Bicycles and pets in designated areas are carried at no extra cost, and infants under a year ride free but need a boarding pass.
Tickets stay valid for six months on any available day and time of the route, so an unused ticket is not wasted if your plans change. Schedules and rates can change without notice, so confirm them on the day you travel.
Planning tips
Carry your passport or ID and some cash for taxis, golf carts and snacks on the island. Sit on the open deck for views and a breeze, and keep sun protection handy. Sailing early gives you the most time on the island, and returning before dark is wise if you are heading back to the mainland. The ferry works well with a golf cart day, a beach stop and a snorkel trip, and it removes the need to book a package if you prefer to plan at your own pace.
What to expect
The experience
A public passenger ferry from Puerto Juarez, Playa Tortugas or Playa Caracol to the island terminal on Avenida Rueda Medina.
Best time
An early crossing gives you the most time on the island, and late afternoon is good for the return.
How long
The crossing from Puerto Juarez takes about twenty minutes, plus time to reach the terminal.
Tips
Arrive about 30 minutes before departure, keep your ticket for six months validity and check the current schedule before you travel.
Quick picks
- Best for
- Independent travellers who want the simplest, most flexible way to reach the island.
- Families
- Easy for families, with an open deck and a short crossing, and infants ride free with a boarding pass.
- Couples
- A scenic, inexpensive start to a relaxed island day.
- Pair with
- A golf cart tour of the island, Playa Norte or the MUSA snorkel trip.
- Time needed
- About 20 minutes each way.
Good questions
How long does the ferry take?+
The tourism board says the crossing from Puerto Juarez takes about twenty minutes. Allow extra time to reach the terminal and board.
Where does the ferry leave from?+
The operator sails from Puerto Juarez, Playa Tortugas and Playa Caracol on the Cancun side. All arrive at the island terminal on Avenida Rueda Medina.
Can I change my ticket time?+
Tickets are valid for six months on any available day and time of the route, according to the operator. They are non-refundable, so check the terms before buying.
Can I bring a bicycle or luggage?+
Each ticket includes one piece of luggage up to a stated size and weight, and bicycles travel at no extra cost. Pets are allowed in designated areas.
Should I take the ferry or the catamaran?+
The ferry is quickest and cheapest, and it leaves you free to plan your own day. A catamaran suits those who want an organised, all-inclusive day.
